About

This smaht-submitr software and SMaHT Portal were developed by the Department of Biomedical Informatics (DBMI) at Harvard Medical School.

HMS DBMI

Note

You need a SMaHT account to use this software. For information an obtaining an account please see: SMaHT Portal Account Creation

For further support, questions, feature requests, bug reports, or other information regarding the metadata and file submission process, or the SMaHT project in general, please contact the SMaHT DAC Team at smhelp@hms-dbmi.atlassian.net. See the Reporting Issues section below for more on getting help from us regarding bugs or other usage problems.

Tip

SMaHT is an acronym for: Somatic Mosaicism across Human Tissues

Python Package & Source Code

Reporting Issues

If you’re experiencing issues using this software, would like to report bugs, or have suggestions on how to improve this process, please do not hesitate to report these to us at: smhelp@hms-dbmi.atlassian.net

What to Send Us

If applicable, please include as much relevant information as you can to help us assist you in any troubleshooting process, including:

  • Your operating system version. For Mac OS X you can get this by clicking About this Mac in the Apple logo dropdown at the top left corner of your screen.

  • The full text of any error message you are seeing with all associated output.

  • If possible, the output of the following commands from your terminal:

submit-metadata-bundle --version
uname -a
python --version
pip freeze

FYI you can capture the output of multiple commands into single file on the command-line like:

submit-metadata-bundle --version >> your_error_info.txt
uname -a >> your_error_info.txt
python --version >> your_error_info.txt
pip freeze >> your_error_info.txt

You can then attach this single file to any correspondence with us and it will likely allow us to resolve issues more quickly.

Caution

Please be careful not to send us your SMaHT Portal Secret Access Key value (see Credentials). This is sensitive information and, like a password, it should never be shared with anyone, and particularly through any insecure channels (like email).

See Also

Technical